Do you have alot of walk-in patients? (Most acupuncturists don't.) Usually a new patient will call and book either the next day or so. During that appointment you can take the information you need to verify the benefits. It's an easy thing to do and vital. If you are going to offer to submit an insurance claim, you must know that the claim WILL be processed and paid, and a proper verification, done with a phone call, and documented is the only way to know about your patient's benefits.
Now if you say you do that, and still aren't getting paid... 10-15% of the time, the insurance company makes mistakes. However those can get reprocessed and paid. IF your percentage is higher than that, well frankly you aren't verifying properly. You are not confirming the diagnosis - acupuncture benefits are VERY diagnosis specific Now are your claims getting denied OR ignored? Denied- if it's that 10-15% with proper verification, you send back and have them reprocessed. Never hear anything back? You aren't sending it to the right place. You need to investigate WHAT exactly is happening to the claims you submit. When done properly, ALL claims should be processed, and either applied to the patient's deductible or paid. And it isn't rocket science, it just requires a little investigating on the front end.